PrintJob sends multiple emails out, to customers, administrators, supplier, managers and approvers.
Emails that Customers receive are listed in System Settings>Email
This page has settings to let you control the 'sender' and the layout. Note: you can use the settings on this page for all storefronts, or you can edit the settings on individual storefronts separately (go to Storefront Name>Storefront Settings>Email)
This page is self explanatory
The emails that are sent to Customers (including Managers and Approvers) are shown in the list at the bottom.
The 3 options are as follows:
Send email using PrintJob domain
- sent from noreply@printjob.com, very dependable, sent using SendGrid
Send email using your domain
- you can change the name of the sender to "My Name, myname@mydomain.com". This method is slightly complicated because you have to apply a DKIM, SPF and DMARK to your domain name, to inform the world that this email is approved by this domain name and is legitimate. Not all email technology accepts this (notably Outlook). See also https://support.printjob.com/en/articles/8031688-adding-spf-dkim-and-dmarc-records
Send email using 3rd party Gateway
- using a 3rd party email system like Mailchimp, SparkPost or SendGrid. This is the best way of making sure emails are sent, because these providers spend every waking minute trying to keep abreast of email and anti-email technology. (Note: since some email providers send multiple clients through common IP addresses, you should consider asking for a unique IP address to ensure your mail doesn't end up on a 'spam blacklist')
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Emails that Admins receive are listed in System Settings>Administrators. You can switch some of these emails off.
Emails that Suppliers receive are listed on the individual Suppliers page. You can switch some of these emails off.
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Missing emails checklist:
Did the email go into the customers spam folder?
Sometimes, emails are filtered by overzealous spam filters (particularly Outlook)
Have you set up BCCing of all system emails?
On the System Settings > Administrators page, you can add an email address that will receive a copy of all system emails. Once done, check this mailbox to see the actual email.
Can you find the sent email in System Settings > Email Logs?
If so, then they are either sent or not sent. If sent, the emails have definitely gone out. To check that, check the BCC as per the question above. If not sent, that can happen if the email is queued or if the admin user made the job. You can choose to resend manually here too.
Also see Domain names & SSL