Quick Version
We collect data from you when you sign up or request information. We use this information to communicate with you and send you updates about new PrintJob features. You can unsubscribe from any of these emails and never receive another one.
WE NEVER GIVE YOUR INFORMATION TO ANYONE EVER.
WE NEVER STORE OR PROCESS ANY CREDIT CARD DETAILS ON OUR SERVERS
Please ask if you want to know what details we hold on you. We will also destroy any data we hold on you by request.
Longer Version
If you are a visitor to a PrintJob Website or a customer of a PrintJob Service, then this Privacy Policy applies to your use of such Website or Service.
If you are a visitor to or user of a third-party website or service (“Third-Party Property”) that is built with or utilizes any PrintJob services, then any information you submit to such Third-Party Property is collected under the privacy policy of the owner of such Third-Party Property, and you should contact such owner with any related requests or inquiries you may have. If you have any inquiries about PrintJob, please email us at support@printjob.com.
At PrintJob, we respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Websites and Services.
As used in this Privacy Policy, “PrintJob”, “us”, and “we” refers to PrintJob Ltd. The “Websites” means PrintJob’s websites (including, without limitation, www.printjob.com and any successor URLs, mobile or localized versions and related domains and subdomains), and the “Services” means PrintJob’s print management systems, applications and services in each case in whatever format they may be offered now or in the future. The Websites and Services are collectively referred to herein as the “Offerings.”
Information We Collect
A. Information Related to Your Interaction with PrintJob and the Offerings.
Registration and Contact Information. We collect information about you when you (a) register for a free trial to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Offerings. Your information may include your username, first and last name, email address, mailing address or phone number.
Payment Information. When you purchase the Services, we will collect transaction information, including your credit card information, billing and mailing address, and other payment-related information (“ Payment Information”). We describe how Payment Information may be collected and processed in Section 4.
The Website and Services use third-party services provided by Intercom, Inc. (“Intercom”) to enable us to contact you and manage your subscription to our Services, including Technical, Usage and Location Information, without limitation. We automatically collect information on how you interact with the Offerings, such as the IP address from which you access the Offerings, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see Intercom’s Cookie Policy. Intercom’s privacy policy is available at https://www.intercom.com/terms-and-policies#privacy.
Other Information. We may collect other information from you that is not specifically listed here. We may use any such information in accordance with this Privacy Policy or as otherwise permitted by you.
B. Customer Data.
You may submit various types of information and data to the Services for hosting and processing purposes (“Customer Data”). Customer Data may include, without limitation, (a) personal information such as names, email addresses and phone numbers of your end-user customers (“People”), which information may be input into the Services by you, and (b) information contained in communications between you and People using the messaging features of the Services.
We will only use, disclose and otherwise process Customer Data for the purposes outlined in your agreement to provide the Services (“Terms and Conditions”).
How We Use the Information We Collect
We use your information in the following ways:
To provide, maintain and improve the Offerings and our other products and services, including to operate certain features and functionality of the Offerings (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);
To process your inquiries and otherwise deliver customer service;
To process your payments, we share and use Payment Information as described in Section 4 (Payment Information);
To control unauthorized use or abuse of the Offerings and our other products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;
To analyze trends, administer or optimize the Offerings, monitor usage or traffic patterns (including tracking users’ movements around the Offerings) and gather demographic information about our user base as a whole;
To communicate directly with you, including by sending you information about new improvements to the software. Your opt-out options for promotional communications are described in Section 6 (Your Controls and Choices); and
In the manner described to you at the time of collection or as otherwise described in this Privacy Policy.
Sharing Your Information with Third Parties
We do not sell, trade, share or transfer your personal information to third parties except in the following limited circumstances:
We may share your personal information with third-party service providers to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct emailing of our newsletters or notifications of our product/service offerings;
We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law;
We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues;
We may share your personal information with our business partners who offer a service to you jointly with us, for example, when running a cross-promotion;
We may share your Payment Information to process your payments, as further described in Section 4 (Payment Information);
We may share and/or transfer your personal information if we become involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets; and
We may share your personal information with a third party if we have your consent to do so.
We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually but may include usage, viewing and technical information such as the types of Offerings our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings we collected through our technology. If we are required under applicable law to treat such information as personal, we will only disclose it as described above. Otherwise, we may disclose such information for any reason.
Retention Period
We will retain your personal information for the period necessary to fulfil the contractual obligations outlined in this Privacy Policy and our Terms of Service; however, we will not delete those data even if you cease to be or never become a Services subscriber unless you specifically request its removal. We retain those details for statistical and marketing purposes so we can contact you in the future about news and changes to the PrintJob’s Services. There may also be residual Data that will remain within our databases and other records, which will not be removed.
Payment Information
When you purchase the Offerings, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security. Stripe may use your Payment Information in accordance with their Privacy Policy here: https://stripe.com/us/checkout/legal.
Other Access to or Disclosure of Your Information
The Offerings may also contain links to third-party websites. This Privacy Policy applies solely to information collected by us. Even if the third party is affiliated with us through a business partnership or otherwise, we are not responsible for the privacy practices of such third party. We encourage you to familiarize yourself with the privacy policies of such third parties to determine how they handle any information they separately collect from you. Please be aware that we do not warn you when you click through to another website using the Offerings.
Your Controls and Choices
Communication Preferences. If you no longer wish to receive our emails about new features, you may opt out of receiving them by following the instructions included in such communications or on the Offerings. Please note, however, that you may be unable to opt out of certain service-related communications.
Blocking Cookies. You can remove or block certain cookies using the settings in your browser, but the Offerings may cease to function properly if you do so. For more information, please see PrintJob’s Cookie Policy.
How We Respond to Do Not Track Signals. Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Offerings do not respond to this type of signal.
Accessing and Updating Your Personal Information
When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you with the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information anytime. To do so, don't hesitate to contact us at support@printjob.com with your name and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.
We may retain your information as necessary to support the Offerings, comply with our legal obligations or resolve disputes. Note that content you post may remain on the Offerings even if you cease using the Offerings or we terminate your access to the Offerings.
Changes to the Privacy Policy
We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and indicate the policy’s new effective date on this page. If we make material changes to this policy, we will notify you by email or through a notice on the Offerings.
No Children Under Age 13
The Offerings are not intended for use by anyone under 13, nor does PrintJob knowingly collect or solicit personal information from anyone under 13. If you are under 13, you may not attempt to register for the Offerings or send any information about yourself to us, including your name, address, telephone number, or email address. If we confirm that we have collected personal information from someone under 13 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 13 and believe that we might have any information from or about such a child, don't hesitate to contact us at the email or mailing address provided at the end of this Privacy Policy.
Unauthorised Intrusion
PrintJob guards against unauthorized access very closely. The measures taken are outlined in the Server Security Document.
If an ‘information security incident’ or a verifiably unauthorised intrusion by a malicious or other third party or a party unknown to PrintJob or its Clients, PrintJob may suspend access to the systems by taking the servers offline.
PrintJob will share any information with Clients about the nature of such an information security incident. It is extremely difficult to resist a brute force attack by a highly motivated, highly resourced party. If you believe you may be the target of such an attack or your data is especially valuable to such a third party, you must make such information known to PrintJob. Ultimately server security and intrusion resistance boil down to the weakest link in the chain, namely the integrity and security of the email systems used by PrintJob Clients.
PrintJob will undertake to work openly (with the Client) with any investigation of such an incident. This will extend to any back-end log files or data reports that may be helpful.
Security
The security of your personal information is important to us. We maintain various appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who need to come into contact with that information to provide products or services to you or to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards to protect your personal information. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, electronic storage or other security methods is one hundred per cent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
If you have questions or need to contact us about this Privacy Policy, please email us at support@printjob.com.